In 2022, I was hired to join a team tasked with adapting technical support services to a new territory—a role that immediately sparked my interest.
I was drawn to the challenge of balancing technology and storytelling, two areas I am passionate about. The way a company communicates with its customers is, to me, a cornerstone of its success, and this position allowed me to make a tangible impact on that dynamic.
Working within a large international company gave me invaluable insights into global strategies and how to tailor them effectively for local markets.
Collaborating with diverse stakeholders, I helped harmonize their goals to create solutions that met both technical requirements and the expectations of end users.
This experience deepened my appreciation for how technology can enhance user experiences. It reinforced my belief in the power of thoughtful, adaptive processes to connect businesses with the people they serve.